Terms and Conditions

Last updated: 20 August 2026

These Terms and Conditions (“Terms”) govern your use of the Alvonyx website and the purchase and use of services supplied by Alvonyx.

Please read these Terms carefully before purchasing or using our services.

By placing an order, creating an account or continuing to use an Alvonyx service, you agree to be bound by these Terms together with any service-specific terms, Acceptable Use Policy, Privacy Policy, Cookie Policy, Data Processing Agreement or other terms expressly incorporated into your order.

1. About Alvonyx

The Alvonyx website is available at: https://alvonyx.com/

Alvonyx is operated by:

Alvonyx
ALVONYX LTD
Camden House, TN2 3DH

Customer Support: customerservice@alvonyx.com

References in these Terms to “Alvonyx”, “we”, “us” or “our” mean the legal entity identified above.

References to “you”, “your” or “Customer” mean the person, company or organisation purchasing or using an Alvonyx service.

2. Consumer and Business Customers

Some provisions of these Terms apply differently depending on whether you are a Consumer or a Business Customer.

A Consumer is an individual purchasing services wholly or mainly for purposes outside their trade, business, craft or profession.

A Business Customer includes companies, partnerships, organisations and individuals purchasing primarily for business or professional purposes.

Nothing in these Terms affects rights which a Consumer is legally entitled to and which cannot lawfully be excluded or restricted.

Where there is a conflict between these Terms and mandatory consumer law, the mandatory consumer law will prevail.

3. Services Covered by These Terms

These Terms may apply to services including:

Web Hosting;
WordPress Hosting;
WooCommerce Hosting;
VPS Servers;
Cloud VPS services;
Dedicated Servers;
website and hosting migrations;
server and infrastructure services;
backup services;
security services;
technical support;
managed services;
cloud or networking services; and
other related digital or infrastructure services offered by Alvonyx.

Not every service listed above will necessarily be available at all times.

The specifications and pricing applicable to your service are those displayed or otherwise agreed at the time you place your order.

4. Service Descriptions

We aim to describe our services accurately and clearly.

The product page, checkout information and any written quotation accepted by you may form part of the agreement between us.

Specifications may include matters such as:

storage;
processor or virtual CPU allocation;
RAM;
bandwidth;
network capacity;
email accounts;
databases;
backup services;
security features;
software;
support level; and
other technical resources.

You should review these specifications before ordering.

Features which are shown purely as illustrations, concept interfaces, platform previews, diagrams or example dashboards do not represent a separate contractual feature unless that feature is expressly included in the applicable service description.

5. Ordering and Contract Formation

Submitting an order does not necessarily mean that we have accepted it.

A contract is formed when we:

confirm acceptance of your order; or
activate or begin supplying the service,

whichever occurs first.

We may decline an order where reasonably necessary, including where:

payment cannot be authorised;
information supplied appears inaccurate or fraudulent;
the requested use would breach these Terms;
providing the service would breach law or regulation;
infrastructure is unavailable; or
our infrastructure or technical providers are unable to provision the requested service.

If we decline an order after taking payment and no service has been supplied, we will refund the relevant payment.

6. Account Information

You must provide accurate and current information when creating an account or placing an order.

You are responsible for keeping information such as your:

name;
company details;
billing information;
email address; and
contact information

up to date.

We are not responsible for consequences caused by you failing to maintain a valid contact email address or failing to review important service communications sent to the contact details you provided.

7. Account Security

You are responsible for protecting passwords, API credentials, SSH keys, administrator credentials and other authentication information associated with your services.

You must use reasonable security practices.

You must notify Alvonyx promptly if you reasonably believe:

your account has been compromised;
credentials have been disclosed;
unauthorised persons have accessed your service; or
your infrastructure is being used maliciously.

You must not intentionally share Alvonyx account credentials with unauthorised persons.

8. Third-Party Infrastructure

Alvonyx may use third-party suppliers to provide elements of its services.

These suppliers may provide:

servers;
virtual infrastructure;
data-centre facilities;
networking;
cloud infrastructure;
storage;
cybersecurity;
backup infrastructure;
software;
licences;
email services;
monitoring; or
other technical services.

You acknowledge that Alvonyx does not necessarily own every physical server, network or data centre used to deliver an Alvonyx service.

We may appoint, replace or change infrastructure suppliers where reasonably necessary to provide, secure or improve the service.

We remain your contractual point of contact unless otherwise expressly agreed.

Our use of subcontractors does not remove any responsibility which the law requires Alvonyx to retain.

9. Infrastructure and Technical Changes

Technology and hosting environments change over time.

We may reasonably change:

servers;
network routes;
hardware;
data-centre infrastructure;
virtualisation technology;
software versions;
control-panel software;
database versions;
PHP versions;
security tools;
backup platforms;
IP addresses; or
other technical components.

We will not deliberately make a material reduction to the core service you purchased without reasonable justification.

Where a change would materially disadvantage a Consumer, we will provide appropriate notice and any rights required by law.

10. Availability and Maintenance

Hosting and server services depend upon complex technical infrastructure and cannot be guaranteed to operate without interruption.

Services may occasionally be unavailable because of:

scheduled maintenance;
emergency maintenance;
hardware failure;
software failure;
network incidents;
cyberattacks;
upstream provider incidents;
power or data-centre issues;
customer configuration;
third-party software;
DNS changes;
internet routing; or
circumstances outside reasonable control.

We will take reasonable steps to minimise avoidable disruption.

Where planned maintenance is likely to materially affect services, we will attempt to give reasonable notice where practicable.

11. Published Availability Figures

Where a particular service advertises an uptime or availability level, such as 99.99% availability, that statement applies to the service and measurement basis described on the relevant service page or applicable service-level documentation.

It does not mean that every website, application or customer configuration will be continuously accessible.

For example, availability can be affected by matters outside the underlying hosting platform such as:

customer code;
plugins;
themes;
DNS;
third-party APIs;
payment providers;
software configuration; or
customer-controlled servers.

Any service-credit scheme will apply only where expressly published.

Nothing in this clause removes any statutory remedy available to a Consumer.

12. Web Hosting

Web Hosting is intended for websites and applications appropriate for a shared or managed hosting environment.

Customers must not deliberately use a shared hosting service in a way which materially degrades service for other customers.

Where unusually intensive usage occurs, we may contact you and recommend or require migration to an appropriate VPS, dedicated or higher-resource service.

We will act reasonably when applying this clause.

13. WordPress Hosting

WordPress Hosting may include managed or automated functionality such as:

WordPress installation;
updates;
backups;
security scanning;
caching;
performance optimisation; or
other WordPress-specific features.

The exact features depend on the plan purchased.

WordPress itself and third-party plugins, themes or integrations may be supplied or maintained by independent software providers.

Unless expressly included within your service, Alvonyx does not guarantee that every third-party WordPress plugin, theme or customisation will be compatible with the hosting environment.

14. WooCommerce Hosting

WooCommerce services provide infrastructure intended for websites using WordPress and WooCommerce.

Alvonyx provides hosting infrastructure but is not responsible for the Customer’s:

products;
product descriptions;
prices;
taxes;
payment-processing arrangements;
consumer-law compliance;
stock;
shipping;
refunds;
customer service; or
commercial operation of their online shop.

The Customer remains responsible for ensuring that their online business complies with applicable laws.

15. VPS Servers

Unless your service expressly states that it is managed, VPS services should be treated as self-managed infrastructure.

Where you receive root, administrator, SSH or equivalent server access, you are responsible for matters within your server environment including:

installed software;
server configuration;
operating-system configuration;
application security;
user accounts;
firewall rules under your control;
updates;
patches;
database configuration; and
software licences not expressly supplied by Alvonyx.

Alvonyx remains responsible for the elements of infrastructure it has expressly agreed to provide.

16. Cloud VPS and Dedicated Servers

Cloud VPS and Dedicated Server services may be subject to additional technical or service-specific terms.

Where these services are self-managed, the Customer has increased responsibility for server administration and security.

Managed services will only be included where they are clearly stated as part of the purchased package or separately agreed in writing.

17. IP Addresses

IP addresses assigned to services remain technical resources associated with the relevant infrastructure.

You do not acquire ownership of an IP address.

Unless a service expressly states otherwise, we may change an IP address where reasonably necessary for:

migration;
network management;
abuse prevention;
infrastructure changes; or
technical reasons.

We will provide reasonable notice where practicable if such a change requires action by you.

18. Domains and DNS

Alvonyx hosting services may be used with domains registered through independent domain providers.

Unless expressly stated otherwise, Alvonyx does not provide domain registration as part of its hosting services.

The Customer remains responsible for:

maintaining domain registration;
paying domain renewal charges;
ensuring domain ownership information remains correct; and
maintaining access to their domain registrar.

Alvonyx may assist with DNS configuration, but DNS changes may take time to propagate across internet networks.

We cannot control the caching behaviour of third-party DNS resolvers or networks.

19. Let’s Encrypt SSL

Where included, Alvonyx may provide or facilitate Let’s Encrypt SSL certificates.

Issuance and renewal may depend upon successful domain validation and availability of the relevant certificate authority.

You must ensure the relevant domain correctly points to the hosting environment where required for certificate validation.

SSL protects data in transit but does not, by itself, guarantee that a website is secure or free from malicious code.

20. Backups

Where an Alvonyx service expressly includes backups, we will take reasonable steps to provide those backups in accordance with the service description.

Backups are intended for disaster recovery and operational resilience.

They should not be treated as the Customer’s only permanent archive.

Customers should maintain independent copies of important data where reasonably practicable.

Backup restoration may not always reproduce a service at the exact instant immediately before an incident.

Backups can also be affected by:

corruption;
malware;
application errors;
retention cycles;
interrupted jobs;
infrastructure failures; or
other technical issues.

Nothing in this clause removes responsibility where Alvonyx has failed to provide an expressly contracted backup service with reasonable care and skill.

21. Customer Data Following Cancellation

You are responsible for obtaining copies of data you wish to retain before your hosting or server service ends.

Following cancellation, expiry or termination, associated:

websites;
files;
email;
databases;
backups;
server images; and
other stored information

may be deleted and may become unrecoverable.

We may retain certain information temporarily for operational, legal, accounting, fraud-prevention or backup-cycle purposes.

You should not assume that Alvonyx will be able to restore data after a service has ended.

22. Website and Server Migrations

Where Alvonyx agrees to assist with migration, we will use reasonable care and skill.

Migration can involve technical risks and may depend upon the Customer’s previous host, software and configuration.

We do not guarantee that every:

plugin;
email account;
server configuration;
DNS record;
custom application;
licence;
legacy software package; or
proprietary hosting feature

can be transferred.

Customers should keep their previous hosting service active until the migration has been tested and accepted.

Unless we expressly agree otherwise, you remain responsible for cancelling your former hosting provider.

DNS propagation or third-party delays are not entirely within Alvonyx’s control.

23. Customer Support

Support is provided through the channels and service levels published by Alvonyx.

Support may include assistance with matters directly related to Alvonyx infrastructure and services.

Unless specifically included within your package, support does not necessarily include:

custom website development;
custom coding;
repairing third-party plugins;
debugging custom applications;
website redesign;
SEO;
content management; or
software development.

We may nevertheless assist with these matters at our discretion or under a separately agreed service.

24. Alvonyx Assist and Automated Support

Alvonyx may provide automated or guided support tools, including Alvonyx Assist.

Automated support information is provided to help users identify common issues and troubleshooting steps.

Unless expressly stated otherwise, an automated support assistant does not:

access your server;
inspect private files;
diagnose infrastructure in real time; or
make autonomous changes to your service.

Automated responses should not replace professional or human investigation where an issue is significant or uncertain.

Customers can escalate unresolved matters to Alvonyx Support.

25. Prices

Prices are those displayed on the website, checkout page, order confirmation or accepted quotation.

Prices may vary between products and billing terms.

Promotional and Sale Prices

A service may be advertised at a promotional or SALE PRICE.

Where a promotional price applies only for a specified period, we will aim to make clear before purchase:

the promotional price;
how long it applies;
the billing frequency; and
the renewal price or basis of renewal where different.

Promotional pricing does not reduce your statutory rights.

VAT

For Consumer purchases, applicable VAT will be included in the total price where legally required.

Business pricing may be displayed excluding VAT where this is clearly stated.

26. Price Changes

We may change prices from time to time.

Price changes will not normally alter amounts which have already become due for an existing paid billing period.

For recurring services, revised pricing may apply to a future renewal.

Where required, we will provide notice of a price increase before it takes effect.

If a material increase applies to a Consumer’s recurring service, the Consumer will have any cancellation rights required by law.

27. Payments

You must pay all charges due for the services you order.

Payment may be collected:

monthly;
annually;
for another recurring period; or
as a one-off payment,

depending on the applicable service.

Where you provide a payment method for recurring billing, you authorise us or our payment processor to collect amounts properly due under your contract.

28. Automatic Renewal

Some Alvonyx services may renew automatically.

Where automatic renewal applies, this will be made clear before purchase.

Unless cancelled, the service will renew according to the billing period stated in your order.

We aim to make cancellation reasonably accessible and not materially more difficult than purchasing the service.

You may normally request cancellation through the relevant account facilities or by contacting Alvonyx Support.

If future legislation imposes additional reminder or renewal requirements, we will update our processes accordingly.

29. Failed Payments

If payment fails, we may:

retry payment;
contact you;
restrict parts of the service;
suspend the service; or
ultimately terminate it.

Where reasonably practicable, we will give you an opportunity to correct payment issues before permanent termination.

Urgent suspension may occur sooner where continued provision would create material security, fraud or infrastructure risk.

You remain responsible for fees properly incurred before termination.

30. Consumer Right to Cancel

If you are a Consumer purchasing an eligible service online, you will generally have 14 days from the date the contract is made to cancel it without giving a reason, subject to applicable legal exceptions.

To cancel, contact:

customerservice@alvonyx.com

and clearly state that you wish to cancel.

Immediate Service Provision

Hosting services are often provisioned shortly after purchase.

If you ask us to begin supplying a service during the 14-day cancellation period, you expressly request early performance of the contract.

If you then cancel during that period, we may be entitled to charge a proportionate amount for the service actually supplied up to the point of cancellation.

Where a one-off service has been fully performed during the cancellation period following your express request and acknowledgement that the cancellation right will be lost on full performance, your statutory cancellation right may end when the service is fully performed.

Nothing in this section limits rights which cannot lawfully be excluded.

The Consumer Contracts Regulations provide for this early-performance mechanism and proportionate payment where the necessary request and information requirements are satisfied.

31. Business Customer Cancellation

Business Customers do not have the statutory consumer cooling-off rights described above.

A Business Customer may cancel according to:

the billing period;
minimum term;
service-specific cancellation provisions; or
separately agreed contract terms.

Unless otherwise agreed, cancellation of a recurring service normally takes effect at the end of the already-paid billing period.

32. Cancellation of Recurring Services

Cancellation stops future renewal of the affected service.

Unless otherwise required by law or specifically stated:

monthly services normally continue until the end of the current paid month;
annual services normally continue until the end of the current paid annual term; and
unused portions of a billing period are not automatically refunded.

If we agree to an earlier termination, we will confirm that separately.

33. Refunds

Refund eligibility depends on:

applicable law;
the service purchased;
when cancellation occurs;
whether service provision has started;
whether the Customer is a Consumer or Business Customer; and
whether Alvonyx has failed to provide the contracted service.

No clause in these Terms removes statutory Consumer refund or price-reduction rights.

Where a refund is due, it will normally be returned using the original payment method where practicable.

34. Acceptable Use

You must use Alvonyx services lawfully and responsibly.

You must not use our infrastructure to:

commit or facilitate criminal activity;
distribute malware;
operate botnets;
conduct phishing;
send unlawful or unsolicited bulk communications;
carry out unauthorised vulnerability scanning;
attack or attempt to compromise networks or systems;
conduct denial-of-service attacks;
host material which is unlawful to possess or distribute;
deliberately infringe intellectual-property rights;
distribute stolen credentials or personal information;
run password-cracking or credential-stuffing operations against third parties without lawful authorisation;
evade security controls;
impersonate others fraudulently;
interfere with other customers or infrastructure; or
use excessive resources in a manner which materially damages shared services.

Cryptocurrency mining or similarly resource-intensive workloads may be prohibited where the relevant plan or infrastructure does not support them.

A separate Acceptable Use Policy may provide additional requirements and, where published, forms part of these Terms.

35. Security Testing

Legitimate penetration testing or vulnerability testing must only be conducted:

on systems you own or are authorised to test;
within applicable law; and
without materially affecting Alvonyx or third-party infrastructure.

Where required by the relevant infrastructure provider, advance approval may be necessary.

36. Customer Content

You retain ownership of content which you upload to Alvonyx services.

You grant Alvonyx and relevant infrastructure providers the limited rights necessary to:

store;
transmit;
copy;
back up;
process;
migrate;
scan for security threats; and
otherwise technically handle

that content solely as reasonably necessary to provide, secure and administer the service.

You are responsible for ensuring that you have the necessary rights to store and process your content.

37. Intellectual Property

The Alvonyx website, branding, interface design, original written content and other materials owned by Alvonyx are protected by applicable intellectual-property laws.

These Terms do not transfer ownership of Alvonyx intellectual property to you.

Third-party software remains subject to the rights and licences of its respective owner.

38. Third-Party Software

Services may include or interact with third-party technology including:

WordPress;
WooCommerce;
operating systems;
control panels;
security software;
backup tools;
database software; and
other applications.

Third-party software may:

change;
be discontinued;
contain vulnerabilities;
require updates;
require separate licences; or
be subject to its own terms.

Where a paid third-party licence is not expressly included in your package, you are responsible for obtaining any required licence.

39. Malware and Compromised Services

If we reasonably believe a website, account or server is compromised or presents a threat, we may take temporary protective action.

This may include:

restricting network access;
disabling malicious files;
isolating a service;
blocking traffic;
resetting credentials;
suspending affected services; or
requiring remedial action.

Where reasonably possible, we will notify you.

Emergency action may be taken without advance notice where necessary to protect customers, systems or third parties.

40. Suspension

We may suspend all or part of a service where reasonably necessary because of:

non-payment;
fraud;
security risk;
serious or repeated breach of these Terms;
unlawful use;
abuse complaints;
attacks against infrastructure;
urgent technical risk;
an order or request from a competent authority; or
suspension imposed by infrastructure providers because of Customer activity.

Where appropriate, we will try to give notice and an opportunity to remedy the issue.

Immediate suspension may be appropriate where delay would create significant harm or legal exposure.

41. Termination by Alvonyx

We may terminate a service where:

a serious breach cannot reasonably be remedied;
a Customer repeatedly breaches these Terms;
payment remains overdue;
the service is being used unlawfully;
provision becomes legally prohibited;
provision becomes technically impossible;
necessary upstream infrastructure ceases to be available; or
another legitimate and proportionate reason requires termination.

Where we terminate a prepaid service for reasons unrelated to your breach, we will normally provide an appropriate refund for the unused service period, subject to applicable law.

42. Abuse and Legal Requests

We may investigate credible reports of abuse relating to Alvonyx services.

We may disclose information where legally required or reasonably necessary to comply with:

court orders;
warrants;
statutory obligations;
lawful requests from regulators or authorities; or
other binding legal processes.

We will handle personal information in accordance with our Privacy Policy and applicable data protection law.

43. Resale

You must not resell Alvonyx infrastructure as your own hosting or server service unless:

the relevant plan expressly permits resale; or
Alvonyx has agreed to it in writing.

Agencies may host client websites where permitted by the relevant service, but remain responsible for use of that service by persons they authorise.

44. Data Protection

Our processing of personal information is described in the Alvonyx Privacy Policy.

Where Alvonyx processes personal data solely on behalf of a Business Customer in connection with hosting or infrastructure services, additional data-processing terms may apply.

Where required, these will be set out in an Alvonyx Data Processing Agreement.

Customers remain responsible for their own obligations as data controllers where they determine the purposes and means of processing personal information stored on Alvonyx infrastructure.

45. Confidential Information

Where Business Customers provide non-public business or technical information to Alvonyx, we will take reasonable steps to protect it.

This obligation does not apply to information which:

is already publicly available;
was lawfully known without confidentiality restriction;
is independently developed;
is lawfully received from another source; or
must be disclosed by law.

46. Consumer Statutory Rights

If you are a Consumer, we will provide services with the standard of care required by applicable law.

Under the Consumer Rights Act 2015, consumer service contracts include a requirement that services be performed with reasonable care and skill, and businesses cannot simply contract out of that requirement.

Nothing in these Terms limits those rights.

If any wording in these Terms appears inconsistent with a mandatory statutory Consumer right, the statutory right will prevail.

47. Our Liability to Consumers

This section applies only to Consumers.

We are responsible for losses which are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses which were not reasonably foreseeable when the contract was made.

If you use our services primarily for personal purposes, we are not responsible under a Consumer contract for business losses such as:

loss of profit;
loss of business;
business interruption; or
loss of business opportunity.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

The Consumer Rights Act restricts attempts to exclude statutory service rights and prohibits exclusion of liability for death or personal injury caused by negligence.

48. Our Liability to Business Customers

This section applies only to Business Customers.

Nothing in these Terms excludes or limits liability which cannot lawfully be excluded, including liability for:

death or personal injury caused by negligence;
fraud; or
fraudulent misrepresentation.

Subject to the above, Alvonyx will not be liable to a Business Customer for:

indirect or consequential losses;
loss of profit;
loss of revenue;
loss of anticipated savings;
loss of business opportunity;
loss of goodwill; or
business interruption,

to the extent permitted by law.

Subject to liabilities which cannot legally be limited, our total aggregate liability arising from a particular affected service during any 12-month period will not exceed 100% of the fees paid or payable for that affected service during the preceding 12 months.

Where the service has existed for less than 12 months, the cap will be based on the fees paid or payable during the period the service has existed.

This limitation is intended to apply only to the extent permitted by law.

49. Business Customer Indemnity

A Business Customer will be responsible for reasonable losses, liabilities and costs arising from third-party claims caused directly by:

the Business Customer’s unlawful content;
deliberate misuse of the service;
infringement of third-party rights; or
material breach of the Acceptable Use requirements,

except to the extent that the loss was caused by Alvonyx.

50. Events Outside Our Reasonable Control

Neither party will be responsible for delay or failure caused by events outside its reasonable control.

Examples can include:

major internet outages;
data-centre emergencies;
large-scale cyberattacks;
power-grid failures;
natural disasters;
war;
terrorism;
civil disturbance;
government action;
major supplier failures;
telecommunications failures; or
other comparable events.

This clause does not remove obligations which applicable law does not permit us to exclude.

51. Changes to Services

We may develop, modify or discontinue services.

We will take reasonable steps to avoid materially disadvantaging existing Customers.

Where we permanently discontinue a paid service, we may:

migrate the Customer to an equivalent or improved service;
offer an alternative; or
terminate the service and refund any appropriate unused prepaid amount.

Consumers will retain any rights required by law.

52. Changes to These Terms

We may update these Terms where reasonably necessary because of:

changes in law;
regulatory requirements;
security changes;
supplier changes;
new services;
technical developments; or
changes to our business operations.

Material changes affecting an existing recurring contract will be communicated where required.

We will not use this clause to retrospectively remove rights which have already arisen.

53. Complaints

If you are unhappy with an Alvonyx service, please contact:

customerservice@alvonyx.com

Please provide sufficient information for us to investigate the issue, such as:

your account email;
relevant website or server;
description of the problem;
error messages; and
relevant dates.

We will try to resolve complaints reasonably and promptly.

Nothing in our complaints process prevents a Consumer from exercising statutory rights or pursuing remedies available under applicable law.

54. Notices

We may send important contractual notices to the email address associated with your account.

You are responsible for maintaining access to that email address.

Notices to Alvonyx should be sent to:

customerservice@alvonyx.com

unless a different address is specified for the relevant matter.

55. Assignment and Subcontracting

You may not transfer your contractual rights or obligations to another person without our consent where doing so would materially affect Alvonyx.

We may subcontract parts of the service to appropriate infrastructure or technology providers.

We may transfer our rights and obligations as part of:

a business sale;
restructuring;
merger; or
transfer of the relevant Alvonyx business,

provided that doing so does not materially reduce a Consumer’s contractual rights.

56. No Third-Party Rights

Except where expressly stated, a person who is not a party to the agreement does not have a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

57. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable where legally possible.

58. No Waiver

If Alvonyx does not immediately enforce a contractual right, this does not mean that right has been waived.

59. Entire Agreement

For Business Customers, these Terms together with the applicable order, service description and expressly incorporated policies form the entire agreement regarding the relevant service, unless a separate written agreement states otherwise.

This clause does not exclude liability for fraud or fraudulent misrepresentation.

For Consumers, information which applicable consumer law makes binding remains binding regardless of this clause.

60. Governing Law and Courts

These Terms are governed by the laws of England and Wales.

If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed.

If you are a Consumer living elsewhere in the United Kingdom, this clause does not remove any right you may have to bring proceedings in the courts applicable to where you live.

61. Contact

Questions about these Terms should be sent to:

Alvonyx
ALVONYX LTD
Camden House, TN2 3DH

Email: customerservice@alvonyx.com

Website: https://alvonyx.com